Privacy Policy
At FLOORING EXPERT, operated by KURRENTIK PTY LTD, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following information when you visit our website or contact us:
- Name
- Email address
- Phone number
- Property address (for quotations and site inspections)
- Information submitted through enquiry or quote request forms
- Website usage information, including IP address, browser type, pages visited and time spent on our website
2. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide quotations and flooring recommendations
- Arrange site inspections and installations
- Improve our products and services
- Send updates relating to your inquiry (where appropriate)
- Measure the effectiveness of our advertising and marketing campaigns
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
We may use:
- Google Analytics 4
- Google Ads Conversion Tracking
- Google Ads Re-marketing
- Google Tag Manager
These tools help us understand how visitors use our website and improve our advertising performance.
4. Third-Party Services
We may share limited information with trusted third-party service providers, including:
- Website hosting providers
- Email service providers
- CRM or customer management systems
These providers may process information only to perform services on our behalf.
5. Data Security
We take reasonable steps to protect your personal information against unauthorized access, disclosure, alteration or misuse.
6. Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.
7. Marketing Communications
We will only send marketing communications where permitted by law or where you have chosen to receive them. You may unsubscribe at any time.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
FLOORING EXPERT
Operated by KURRENTIK PTY LTD
Email: info@flooringexpert.com.au
Phone: 03 9958 1824
Showroom: 3/308 Balwyn North, Victoria, Australia